Terms of service
EADEN MYLES CLOTHING INC. TERMS & CONDITIONS
- ORDER PROCESSING/PRODUCT DESCRIPTIONS
Processing of orders takes anywhere between 7-14 business days once the order is received. Some products are made-to-order and require approximately 35 days for delivery. Please reference the notes in the products description to identify if the product you are ordering is a made-to-order product. Colors may be slightly different than what is pictured online; lighting & photography can alter the colors shown.
Please note that not all of the products sold on our website are of the Eaden Myles House brand. We carry various brand names online. Each Product is selected by our purchasing department and true to the product description provided online.
Customers will be provided with a tracking number once the product is shipped. If you have not received a tracking number by day 15 of placing your order or by the 30th of placing an order for a made-to-order product please contact our customer service line at: 1-866-956-0888.
- SHIPPING, CUSTOMS AND DUTIES
Shipping times vary and are dependent on the customers shipping preference. Please note that shipping time is after processing time and must be factored into the ordering of the product. We are unable to support expedited shipping at this time.
Shipments are made to the address entered by the customer. Please take time to verify your address is entered accurately before paying and placing your order.
All products are shipped from Canada or from the United States of America. Products will be shipped using any of the major delivery couriers servicing the country to which the product is to be delivered. All shipping fees, including return shipping, are at the expense to the customer.
Shipping fees related to products returned to our company due to incorrect shipping information provided by the customer must be paid by the customer in full before the products are re-shipped. Re-shipping fees related to product (s) returned due to typographical or human error from EADEN MYLES CLOTHING INC. will be covered by the company.
EADEN MYLES CLOTHING INC. is not responsible for any delays in receipt of the product (s) due to custom delays, or responsible for any customs or duty fees that may be charged to the customer at the destination country. EADEN MYLES CLOTHING INC. is also not responsible for any delays in receipt of the product (s) once it is handed over to the delivering courier as evidenced by the provision of a tracking number to the customer. This also hold true for situations where product (s) are marked as “delivered” by the courier regardless of whether the customer has physically received the product. All disputes in the delivery of a product once it is given to the courier shall be addressed directly by the customer with the courier company.
- RETURNS, EXCHANGES AND CANCELLATION
All sales are subject to exchanges only except for sale product (s) which are all final sales.
A request for an exchange must be placed within one week of receipt of the product by calling our customer service line at 1-866-956-0888 or email email@example.com. All product (s) to be exchanged must be returned in their original condition, unworn, with all tags and labels attached. In the event the product (s) received are unclean, are damaged or sent in any way making the product no longer suitable for selling the exchange policy will not be honored and the product will be returned to the customer at the customer’s expense.
Orders cancelled within 24 hours of placement will be refunded at ninety percent of the total purchase cost. Any cancellation after 24 hours will not be refunded; such purchases can be exchanged for another product of equal or greater value or a combination of products of equal or greater value. Any difference in total cost will be at the expense to the customer and must be paid in full prior to processing of the order.